Remote Hands · Düsseldorf
Your technical team on site, on demand
On-site work in Düsseldorf datacenters when you cannot be there. We deploy from a local technician pool — colocation with us is not required.
- Scope agreed before anyone goes on site
- Every visit documented with photos and notes
- Planned and emergency slots available
Capabilities
What we handle on site
We work at your facility in Düsseldorf, whether or not we handle your colocation. Our local technician pool carries out hardware, network, and intervention work to your runbook.
Rack, server, and cabling work from install through decommission.
Server install and decommission
Rack and stack, power, cabling, and documented handover.
Component replacement
RAM, drives, NICs, PSUs, and other field-replaceable units.
Rack mounting and relocation
Move kit between racks with labeling and power path checks.
Structured cabling and labeling
Patch runs, cable management, and labels matched to your standards.
Asset verification and documentation
Serial numbers, slot positions, and photos captured during the visit.
How it works
From ticket to documented visit
Four clear steps. No guesswork on scope, timing, or what happened on the floor.
We confirm facility access, agree the work in writing, execute exactly what was scoped, and report back with notes and photos. If the situation on site differs from the ticket, we stop and escalate before proceeding.
Safety. We follow facility rules and internal checklists on every visit.
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01
Submit your request
Facility, rack or device, desired outcome, and any runbooks or access notes.
02
Confirm scope and timing
We agree the plan in writing before anyone goes on site.
03
Execute on site
Work matches what was confirmed. We escalate if the floor differs from the ticket.
04
Receive your report
Summary of what was done, plus photos or follow-ups when needed.
Pricing
Clear rates, no surprises
Structured time increments and upfront access fees. You know the cost before we arrive.
75 € / hour
Planned service
- 25 € on-site access fee
- Billed per 30-minute interval
- 37.50 € per started half hour
150 € / hour
Emergency response
- 75 € on-site access fee
- Minimum 1 hour
- Additional time in 30-minute intervals
Billing starts at on-site arrival. All prices net, excluding 19% VAT.
On-site support without the travel
Tell us the facility, device, and outcome. We confirm scope and timing before anyone goes on site.